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We just got an interesting comment on Bill’s great recent post about Booking Etihad Business Class Using American Miles.
MojoMama is trying to go from Los Angeles (LAX) to the Maldives (MLE) in First Class.
The United States to the Maldives should be 90k miles each way in First Class according to American Airlines’ chart. But she’s getting charged 115k miles:
Trying to book LAX-JFK(stopover)-AUH-MLE in first for August, but it’s pricing at 115,000 miles. Being told AUH-MLE is separate award because it’s not in the same region, which I know is false. Also, was told must route over Pacific via HKG to get to Maldives on one award ticket, which I also know is false. My question is, is LAX-JFK-AUH-MLE a valid routing? It comes up on ITA, but I don’t see it on the Etihad website.
There’s a lot to unpack in this comment because it gets at several of the Five Cardinal Rules of American Airlines Awards.
In the end, as is often the case, American Airlines is trying to charge her the correct amount of miles even though its phone agents are giving tons of misinformation about why the price is what it is.
What are the phone agents getting wrong? Why is Los Angeles to the Maldives 115k American Airlines miles in First Class? How can it be cheaper? What should MojoMama do?