I applied for an Ink Bold for my second business about three weeks ago. That seemed like bad timing this week when Chase announced that the Ink Bold and Ink Plus’s sign up bonuses would be temporarily increased to 60k points from the 50k point sign up offer I got.
Despite signing up two weeks early, I will still be getting the 60k Ultimate Rewards sign up bonus. What are the magic steps I took to get 10k extra Ultimate Rewards, which I value around $200?
Chase has the best customer service of any bank in my opinion. One example of that is a well-documented willingness to match people to the best offer on a credit card if the person applied for an inferior offer.
I applied for the 50k bonus Ultimate Rewards after $5k in spending in the first three months version of the Ink Bold a few weeks ago. This week, the terms of the offer are identical except the sign up bonus is 60k Ultimate Rewards.
My immediate reaction was to log in to my chase.com account and send a Secure Message to Chase asking if they would offer me 10k more Ultimate Rewards to match my offer to the current offer.
I kept my secure message brief and polite:
I recently opened a Chase Ink Bold for my business, and then today I saw that the offer on the card had been increased to 60k Ultimate Rewards after $5k in purchases–10k more than my offer. I was wondering if I could be matched to the better offer as a gesture of goodwill. Thanks so much!
Upon submission, I was promised a response within four hours, even though my message was sent on Sunday at 5 AM. About four hours later, I got a response that said the inquiry was under review, and I’d hear back in 3-5 business days.
Two days later (today), I heard back that Chase would offer me an extra 10k Ultimate Rewards to match my offer to the current offer. The email said to meet my minimum spending requirement–working on it!–and then reply by secure message requesting the 10k bonus points.
I was very happy to receive the great news from Chase, but I wasn’t surprised. Rookie Alli and her sister both had their 30k United card offers matched to 50k offers in this exact way, so Chase appears to be very generous in allowing customers to match to the best offer.
Have you ever used a Secure Message request successfully?
Am I the only one with “bad timing” who opened a Chase Ink Bold or Ink Plus in the last few weeks?------------------------------------------------------------
Editorial Disclaimer: The editorial content is not provided or commissioned by the credit card issuers. Opinions expressed here are author’s alone, not those of the credit card issuers, and have not been reviewed, approved or otherwise endorsed by the credit card issuers.
Earn 50,000 bonus points (worth $800 in American Airlines flights) after spending $3,000 in the first three months on the Citi Prestige® Card. Plus get a $250 Air Travel Credit each calendar year, free airport lounge access worldwide, and your fourth night free on hotel stays. Why I got the card.