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United now shows its award routing rules online. (Dummy) book an award, and on the page where you review your complete award itinerary, click “View fare rules and restrictions.”
You will get a very long list of the award rules that pertain to your award ticket. Some are interesting like the blackout dates for Asiana flights to and from the United States…
…or the list of co-terminal airports, such that you can fly into one and out of another without it counting as an open jaw.
Some are useful to have in writing like the fact that you get four transfers per direction of an award (ie five segments), since some agents try to tell you that you only get four segments per direction.
Some are nearly incomprehensible. I really don’t understand any of the “FLT APPLICATION” rule, which actually goes on for much longer than this excerpt.
Posting the rules doesn’t give us much new information because we have already pieced the rules together from booking many awards and seeing what was allowed and what wasn’t. But it’s a good development that I wish every airline would follow. All award rules should be easily accessible, so we can figure out how to get maximum value from our miles.
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Not actually new, and not all of the text rules are enforced by the computer…